Deep SAP CRM application knowledge
- Applicative scenario: Marketing, Sales, Service, Utilities.
- Channels: GUI, WebUI, Internet Sales channel (ISA), CTI Integration (Telephony and e-mail), Mobile Sales.
- Middleware Knowledge: object generation, Initial Load, Delta load, synchronization of customizing, master data and pricing objects migration between R/3-CRM-CDB, custom objects migration;
- Component and View configuration and implementation using Component Workbench;
- Business partner master-data (e.g. customer lifecycle, custom BP roles, mandatory fields by role);
- Interaction Center configuration (with and without CTI integration);
- Multilevel categorization (with relevance to automation in mail templates, order templates, knowledge articles);
- ERMS Configuration in Service Interaction centre (auto reply with automatic e-mail template determination, “Push” e-mail engine for automatic e-mail routing);
- Transaction Launcher configuration for external system integration and URL calling;
- Internet Sales – B2B Customization of order types and web-shops, XCM configuration, java classes and jsp pages knowledge;
- Configuration of Client Groupware integration with Lotus notes and Microsoft Outlook;
- ACE Implementation and correction;
- Configuration of SAP CRM Interactive Reporting using dedicated client;
- Migration of custom IPC formula/requirements;
- Creation of custom adapter object for the alignment of custom pricing condition tables;
- Analysis and implementation of new Rapid Applications (RAP).
Experience in SAP ERP software SAP ECC 6.0
- Material master data configuration (with relevance to MRP and APO processing, like MillCa characteristics);
- BOM configuration and creation;
- Routing configuration and creation;
- IDoc processing (in particular MATMAS, CLFMAS, BOMMAT, ROUTING_CREATE01 for logistic and production purpose);
- Customer master data and Vendor management (data analysis and cleaning) with the usage of SAP Quickviewer.
Specialties
SAP CRM 5.2 - 6.0 - 7.0 - 7.0EhP1 - IS-U
SAP ECC 6.0
Process re-engineering
Microsoft Office
